Conditions of sale and delivery



These general conditions of sale govern the contractual relationship resulting from the acceptance by Blendfeel srl (hereinafter "Blendfeel"), with registered office in Senago (MI) via Cavour 85/87, CF 01163060310, VAT IT01163060310, deposit tax MIPLI0021, PEC of the customer's purchase proposal / order and replace any other agreement reached between the parties, except where otherwise agreed in writing and with express reference to these general conditions of sale, derogating from their content, such different agreement must be placed on Blendfeel letterhead duly signed by a legal representative of the same. However, Blendfeel reserves the right to change its general conditions of sale from time to time, in its sole discretion. The most updated version of the same will in any case be published on the website and . The customer is therefore required to verify and accept when sending the proposal / order to purchase the text of the general conditions of sale in force, which will be applicable to the contract with Blendfeel in case of purchase. For purchase we mean sending the order through the procedure of the website and All the descriptions and illustrations contained in Blendfeel's commercial documentation have the sole purpose of providing the customer with a general idea products or items and will not form part of the contract between Blendfeel and the customer. The bottles indicate on the label a quantity of liquid content expressed in ml. This quantity is to be understood as a nominal value, the quantity of liquid actually contained may undergo slight variations, in excess or in defect, which are generally contained within 5.0%

All sales are final. Returns are not accepted except as expressly established in the paragraph on the right of withdrawal.

Inhalation Liquid Products (PLI) can only be sold, including their tax, to authorized retailers. The sale of PLI to Fiscal Deposits takes place without the application of the consumer tax and the Fiscal Deposit becomes solely responsible towards the Italian State. No consumer tax is applied to individuals residing in other states.


The prices shown on the website are inclusive of VAT. The prices shown on the website are intended net of VAT and in force in the individual billing status of the products. . Shipping costs (where applicable) are excluded from the prices. The VAT rate in force on the billing date will be applied as well as the consumption tax and related VAT in compliance with the legislative provisions in force in Italy. Consumer tax cannot be applied to sales addressed to subjects not domiciled for tax purposes in Italy.

The prices indicated in the price lists and on the website and are subject to change. In the event that the price of the product or of the item ordered shown in the Blendfeel price list in force at the time of receipt of the order is different from that indicated by the customer in the order form, Blendfeel will promptly contact the customer, who will have the right to confirm or not the purchase order.

The consumer tax applied to Inhalation Liquid Products (PLI) will be applied to customers who cannot be classified as a Tax Deposit pursuant to Legislative Decree No. 168 of 15.12.2014, the Tax Deposits, upon verification and demonstration of their regularity, can purchase without the application of consumption tax.

Where prices are not expressly indicated or in the case of supplies relating to items not present in the Catalog, prices must be specifically agreed and confirmed in writing by Blendfeel before shipping the product.


Purchase orders composed on and can be sent by the customer exclusively through the IT structure of the site itself.

Once received, due to the problems of managing the insertion into a tax warehouse, it will no longer be possible to change them. In addition, variations will be considered in all respects as a new order, decreasing variations will not be accepted without prejudice to the right to return the non-conforming goods to be carried out at the exclusive expense of the customer.

The packaging of the products and their inclusion in the tax warehouse takes place with reference to each individual order. The return or cancellation of an order being prepared for facts relating exclusively to the Customer entails for Blendfeel activities such as the destruction of the packaging, the reintegration on the shelf as well as the management of the reintegration at the level of tax warehouse. These activities involve a total cost of € 1.00 / bottle which will be charged to the customer.


The shipping and handling costs of the order are charged to the customer and are indicated on the website at the time the order is concluded. All except for a different delivery service, specifically requested by the customer and agreed with Blendfeel: the Customer may, in fact, ask to collect the package at his own expense, by courier.

All orders confirmed and with payment made by 12:30 will be shipped from our warehouse within the following 48 hours, unless otherwise specifically agreed.

Shipping costs are determined as follows:

ITALY: Standard delivery to the Customer by the courier takes place in the following 24 hours from the picking up from our warehouse with the exception of Sardinia, Puglia, Basilicata, Calabria and Sicily where the delivery by the courier requires at least 48 hours.

  • ZONE 1 : Austria, Belgium, France, Germany, Luxembourg, the Netherlands, the United Kingdom, San Marino, Spain.
  • ZONE 2 : Croatia, Denmark, Finland, Greece, Ireland, Poland, Portugal, the Czech Republic, Slovakia, Slovenia, Sweden, Hungary.
  • ZONE 3 : Andorra, Bulgaria, Cyprus, Estonia, Latvia, Liechtenstein, Lithuania, Malta, Norway, Romania, Switzerland.





Taxable amount <400.00 with="" weight="" 18="" kg="" p="">

€ 10.00




Taxable amount <400.00 with="" weight=""> 18 KG

Real weight *

x € 0.39 / KG




Taxable> 400.00 € with weight <18 kg="" p="">





Taxable> 400.00 € with weight> 18 KG

Free up to 18 KG + Surplus

x € 0.39 / KG




From 0 to 5 KG


€ 25.00

€ 30.00

€ 35.00

From 5 to 10 KG


€ 35.00

€ 40.00

€ 45.00

From 10 to 20 KG


€ 45.00

€ 50.00

€ 55.00

From 20 to 50 KG


€ 60.00

€ 65.00

€ 70.00

From 50 to 100 KG


€ 105.00

€ 110.00

€ 115.00

Over 100 KG


+ 1.00 € / KG

+ € 2.00 / KG

+ 2,50 € / KG

* Any weight displayed during the cart insertion procedure is to be considered indicative: the correct amount of the load, and its shipment, will be promptly communicated by the administration of Blendfeel srl before invoicing the order.

Blendfeel reserves the right to change the cost of transport costs once the destination and weight have been verified, notifying the Customer, prior to the departure of the shipment, who must authorize the same.

For particularly heavy and / or bulky shipments, Blendfeel reserves the right to organize delivery by pallet, with an additional cost of € 10.00, previously agreed with the customer.

Telephone notice - Delivery by appointment: when selecting the shipping / collection method (point 3) it will be possible to select the "Express courier with telephone notice" option. The service, with a supplement of € 4.50 excluding VAT compared to standard shipping, provides for the call by the carrier to make an appointment on the date and time most congenial to you. It is essential that the delivery is correct in order to follow up the contact, in fact, other forms of communication such as email, fax or sms are not provided.

Union agitations and disservices in the operations of couriers that may affect delivery delays are not attributable to our service, which ends with the delivery of the goods at our warehouse.

In case of absence of confirmation, within 24 hours, the order will be considered successful, as per communication of variation of the modified order. Unless otherwise agreed, delivery will be made to the address specified by the customer in the order.

The withdrawals at our office are always free.

Upon receipt of the goods, the recipient is solely responsible for checking that:

  • The number of packages corresponds to that indicated in the transport document.
  • The packaging is intact, undamaged, neither wet nor open.
  • Carry out the picking with reserve or clearly indicate on the delivery note, alongside the signature, the following type of words: "received with reserve for damaged package", "received with reserve for open package", "received with reserve for wet package" . In case of evidence of damaged goods, the package must be rejected. The above is essential to allow us to recourse against the courier. The disputes, it should be remembered, must be contextual in order to avoid that the package is considered "correctly delivered".

The goods, once paid and picked up from our warehouse, are the property of the buyer: they travel at the risk of the buyer. We therefore recommend choosing the insurance present in the purchase procedure.

In case of return of the goods, the shipping costs will not be refunded and the return costs will be borne by the sender.


The customer is required to examine the goods received accurately at the time of delivery and to communicate in detail to Blendfeel, within 3 (three) days of delivery, any defects found - or verifiable - at the outcome of this examination, or to propose any other complaint in relation to the products. In the event that the customer does not make the aforementioned communication, the items will be considered definitively accepted and comply with the requirements of the order. It is understood that the customer may refuse the delivery by the carrier of packages with damaged packaging and must, in this regard, immediately inform Blendfeel of the incident; otherwise, the delivered goods will be considered accepted in full in the state in which they are at that moment.


The property of each product sold is owned by Blendfeel until full payment of the purchase price and all the above mentioned taxes, duties and contributions and the delivery of the same product to the courier for shipment. The goods therefore travel at the risk and peril of the Customer who owns them, it being understood that each shipment is carried out for the specific assignment and account of the customer and that, therefore, Blendfeel is exempted from any liability with the delivery of the same to the carrier to the customer in the event that the latter decides to collect the goods personally or through an agent.


Upon receipt of the package, it is necessary to check that it has not been tampered with in any way. In the event of signs of tampering, it is likely that the package was opened during shipping and that the contents are subject to malicious action. Acceptance of a tampered package, and if insurance was not chosen at the time of purchase, implies not to make a claim. Pursuant to Legislative Decree 22/5/1999 n. 185 and subsequent modifications, the goods travel at the risk and peril of the recipient, for which Blendfeel is not liable for any theft or damage.

To take advantage of the warranty on the items purchased, an e-mail must be sent indicating the order number, order date, defect found at .

The warranty will not be effective in case of tampering, partial consumption, negligence, neglect in the use and maintenance of the product. Any non-compliance of the products must be reported within ten (10) days of receipt of the goods. The costs of returning the goods to the sender remain the responsibility of the Customer. Products that have been tampered with and / or opened will not be accepted and sent back to the sender. The returned products must be packaged in a safe and reliable way, no responsibility can be attributed to Blendfeel for any damage that the product may suffer due to a packaging that is not sufficiently safe and protected.


All Blendfeel products are made using only production methods in line with current regulations.

The use of the products is left to the responsibility of the customers who undertake to respect the law making their use permitted and, in the specific case of the Resellers, to have the authorizations relating to their activity for the resale of the products purchased from Blendfeel srl

In any case, Blendfeel assumes no responsibility for the results obtained from the processing of these products. Likewise, Blendfeel does not assume any responsibility for damages of any kind (including damages for loss of profit, interruption of commercial activity, damage to the person for any reason) that may derive from third parties and / or customers as a result of use, including if authorized, of products sold for any reason by Blendfeel. All information disclosed by any means or specifically contained in the documents published on the website and cannot entail any liability to Blendfeel who therefore will not be responsible for any damage suffered by users and / or from third parties. Blendfeel cannot be held responsible for any direct, indirect, incidental, special or consequential damage deriving from the use of the information, or from any manipulation of the website and carried out by the same third parties. Blendfeel informs that it can at any time, in total autonomy and at its discretion, replace, add, modify and / or integrate the characteristics and descriptions of its products indicated both on its website and in any and all commercial or informative publication. Except as provided by the existing regulations, Blendfeel does not recognize any guarantee on its sold products, including implicit guarantees and commercial quality and suitability for specific purposes.


Blendfeel produces and sells aromas, raw materials, liquids for personal vaporizers, vaporizing devices and accessories, intended for permitted uses and in compliance with current regulations. All products are offered for sale or prepared with ingredients and raw materials permitted by the European Community and respecting the specific rules in force. All our preparations falling within the definition of Legislative Decree 6/2016 art. 2 let. s) have been notified to the Istituto Superiore di Sanità if classified as dangerous and also to the European portal defined as EU-CEG. Liquid inhalation products (PLI) are classified by the Customs and Monopolies Agency (AAMS) which has assigned them a unique PLI code.

It is specified that the inhalation or vaporization of aromas, although it is a practice comparable to the olfactory perception in an open environment, has not been specifically tested, therefore any unexpected effects cannot be excluded. Blendfeel assumes no responsibility for the use of its products when they are vaporized with products used for vaping.

Liquids for personal vaporizers and in particular liquids containing nicotine are not considered a food product and cannot and must not be ingested. Nicotine and nicotine salts are toxic substances. Nicotine is addictive and if ingested or taken through skin contact, it can create malaise, vomiting and nausea. Taking a dose, either orally or intravenously, of pure nicotine can be lethal, it is necessary to carefully read the Safety Data Sheets (SDS) to know its risks and in case of accidents, deliver them to the health professionals.

The purchase of liquids containing nicotine is prohibited by law to minors under 18 years of age. Adults who buy products with nicotine declare themselves consenting and informed about the harmful and addictive properties of nicotine.

The use of nicotine-containing products is not recommended for pregnant or breastfeeding women, for people suffering from asthma, hypertension, diabetes, heart problems. If you experience side effects while using the base liquid, stop taking it immediately and consult a doctor. The use of protective gloves is recommended in the handling of liquids containing Nicotine.

Products that contain glycerin must be consumed carefully by people with diabetic pathologies as they can favor the appearance of hyperglycaemia and glycosuria.

All liquids classified as hazardous under the CLP regulation are sold with a child-resistant cap and embossed label for the visually impaired or blind.

It is highly recommended to store the bottles in a cool and dry place out of the reach of children and pets and to use devices (vaporizers) compliant with current regulations for consumption.


Payments can be made in the following ways:

a) Cash on delivery, there is a fixed cost of € 1.50 for management costs and a variable cost equal to 0.8% calculated on the total VAT

b) by bank transfer (Cooperative Credit Bank of Sesto San Giovanni - Paderno Dugnano Agency IBAN: IT82A 08453 33520 000000191609 BIC: ICRAITRR01Z);

c) by Satispay

d) by Credit cars via Sumup

e) by cash, within the limits allowed by the laws in force only in the case of withdrawal at the headquarters.

The shipment of the goods, if the means of payment referred to in points a) and d) above are used, will take place only after verification of the availability of the sums due.

However, Blendfeel reserves the right to request payment in cash, within the limits permitted by applicable laws, or to propose further and different payment methods.

Any payment conditions other than those mentioned above must be agreed in writing with Blendfeel, before placing the order.

All payments will be made to Blendfeel without the customer being able to offer any compensation, deduction or counter-claim. In case of non-payment of the price due by the customer, the sales contract will certainly be considered terminated by law pursuant to and for the purposes of article 1456 of the civil code.

Orders placed for which payment has not been made within 5 working days will be automatically canceled.


Payments must be made in Euros; other currencies may be agreed in writing between the parties, within the limits permitted by law.


The right of withdrawal is governed by the regulations in force on the date of the order. The customer has the right, within 10 working days from the receipt of the goods, to exercise the "Right of Withdrawal". This right consists of the right to return the purchased goods to the seller and the consequent refund of the purchase price. The right of withdrawal does not apply if one of the following conditions exists:

- Packages opened by the customer. - Bottles with the guarantee seal not intact. - Partially used products. - Products damaged by negligence by the customer.

How to use it: Send a written and signed declaration of the desire to exercise the right of withdrawal by indicating the reasons, by e-mail or PEC . We will accept the return of any item, provided it is in perfect condition, refunding the full amount (except for the costs of packaging and shipping, as required by Italian law). Blendfeel will arrange within 30 working days from receipt of the goods and after contacting the customer to credit the customer with the amount paid on the invoice, excluding shipping costs.


Orders made with cash payment, within the limits permitted by applicable laws, or with a credit card that cannot be completely processed on the basis of warehouse stocks, will be partially canceled and the relative amounts refunded. Blendfeel reserves the right not to entertain commercial relationships, at its sole discretion, with certain subjects. Blendfeel also reserves the right not to accept or cancel any orders, regardless of whether the payment has been received or not, by giving notice to the customer by fax, telephone or e-mail within 48 (forty-eight) hours (excluding the Saturdays and holidays) from receipt of the order. In the event that Blendfeel does not accept or cancel an order for which payment has already been made, Blendfeel will promptly refund the entire amount received, in the manner that will be indicated to Blendfeel by the customer for this purpose. Furthermore, it remains understood that the return of the price represents the only burden for Blendfeel for the non-acceptance or cancellation of the order, since any form of liability for Blendfeel is excluded in this regard.


In the event that the execution of orders by Blendfeel is hindered or prevented by force majeure or unforeseeable circumstances, or by the impossibility of obtaining the services, materials or articles necessary for the fulfillment of the order, unless higher prices, Blendfeel may delay the order fulfillment and, in this case, communicate the delay to the customer; these, within 3 (three) days from receipt of the communication by Blendfeel, will have the right to cancel the order in whole or in part. In none of the aforementioned cases, Blendfeel can be held responsible for the delay.


Blendfeel proceeds to the processing of its customers' personal data in accordance with the provisions of the law, according to the methods and for the purposes specified in the Privacy Policy published in our Privacy Policy


The Court of Milan will be exclusively competent for any controversy deriving from the present general conditions of sale and the relative product supply contracts. For information on these general conditions of sale, contact Blendfeel by e-mail: .